Privacy Policy

At Delan Coffee (“we”, “us”), we respect your privacy. This policy explains what information we collect when you use our website or place an order, how we use it, and the choices you have.

Information we collect

We may collect:

  • Account and order data: name, phone number, email (if provided), delivery address, and order details.
  • Payment information: payments are processed by our payment partners; we do not store full card numbers on our servers.
  • Technical data: IP address, browser type, device type, and approximate location used for fraud prevention and analytics.
  • Communications: messages you send us via contact forms, email, or WhatsApp.

How we use your information

  • To process, fulfil, and support your orders.
  • To communicate about your order, delivery, or customer service requests.
  • To improve our website, products, and user experience.
  • To comply with legal obligations and protect our rights and users’ safety.

Cookies and similar technologies

We use cookies and similar technologies where necessary for the site to function (for example, cart and session), and optionally for analytics or marketing if enabled. You can control cookies through your browser settings; disabling some cookies may limit certain features.

Sharing with third parties

We may share data with service providers who help us operate the store (hosting, payment, shipping, analytics), only as needed for those services. We do not sell your personal information.

Data retention and security

We keep order and account-related data for as long as needed to fulfil legal, tax, and business requirements. We apply reasonable technical and organisational measures to protect your data.

Your rights

Depending on applicable law, you may have the right to access, correct, or delete certain personal data, or to object to some processing. Contact us using the details on our contact page and we will respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The “last updated” date reflects the latest version. Continued use of the site after changes means you accept the updated policy.

Last updated: April 2026